Privacy Policy

Last updated: October 7, 2025

This Privacy Policy describes how Award Plumbing ("we," "us," or "our") collects, uses, and protects the personal information you provide when using our website, https://awardplumbers.com (the “Site”).

By using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

We may collect the following types of personal information from you:

  • Name (first and last)
  • Email address
  • Phone number
  • Address (including state, province, ZIP/postal code, and city)
  • Other information you voluntarily provide through forms or communications

We may also collect information automatically through analytics tools, such as Google Analytics, including:

  • Browser type and version
  • Device type
  • Pages visited and time spent on our Site
  • Referring website

2. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our plumbing services
  • Respond to inquiries, schedule appointments, and send service updates
  • Send emails or text messages that you have opted in to receive
  • Improve our website and customer experience
  • Comply with legal obligations

3. Email Communications

If you opt in to receive emails from us, we may use our trusted email platform, Postmark, to send you transactional or service-related messages.

You can view Postmark’s privacy policy here: https://postmarkapp.com/privacy-policy.

You may unsubscribe from marketing emails at any time by clicking “Unsubscribe” in any email, or by contacting us directly.

4. Text Messaging and A2P Compliance

By providing your phone number — whether through our website, over the phone, or by calling or texting Award Plumbing — you consent to receive SMS messages related to your inquiries, services, or appointments. Message and data rates may apply. Message frequency varies.

We may also send you promotional or marketing messages if you have explicitly opted in to receive them. You can opt out of any text messages at any time by replying STOP.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to analyze website traffic and improve your experience. You can set your browser to refuse cookies, but some features of our Site may not function properly without them.

6. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your data only with:

  • Service providers (e.g., hosting, email delivery) who assist us in operating the Site and performing our services
  • Legal authorities if required to comply with law or protect our rights

7. Data Protection

We take reasonable administrative and technical measures to protect your data from unauthorized access, use, or disclosure. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

We do not knowingly collect information from children under the age of 13. If you believe your child has provided us personal data, please contact us and we will delete the information.

9. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your personal data
  • Request corrections or deletion of your data
  • Withdraw consent for marketing communications

To exercise any of these rights, contact us using the information below.

10. Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites.

11. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy, you can contact us:

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